【Routine problem】

1.How to Contact Us？

-You can choose the online chat tool on the page to contact us. Alternatively, you can contact us via email. Our email is www.keybear@outlook.com

2.Do you ship worldwide?

-Yes.

3.Where you ship goods from ？

-Normally we ship the goods from China.

4.What is the shipping time ?

-The time frame for order delivery is divided into two parts.

  • Processing time: Order verification, quality check and packaging(Partial customized products and non stock products require an additional minimum production time of 7 working days). All orders are sent to the manufacturers for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2-4 days.

  • Shipping time:The time required for items to be transported from the warehouse to their destination. Usually it takes 7-14 working days, but sometimes it takes longer.

5.How do l track my package？

-You can click "Track my Order" link on our website.

【Regarding the issue of the exhaust systems】

1.Are the exhaust systems in stock or how long does it take to receive my order? 

-All our pipes are made to order, that way we can ensure the fitment to the year and model of your motorcycle. Since the pipes are fabricated after we receive your order it takes us an estimated time of 25-35 business days to ship your exhaust system. 

2.What are the different finishes you offer?

  • -Raw: brushed stainless steel texture and color on the welds. This creates a unique industrial look allowing you to appreciate the craftsmanship on the welds. 
  • -Polished: we present this finish as an alternative to those customers looking a chrome look. When polishing the pipes your  exhaust will have that shiny mirror finish similar to chrome.  
  • -Black : we use a semi matte ceramic coating, specifically made for extremely high temperatures. 

3.How do the heat shields look?

-Heat shields are also made to order for each exhaust. The look of the heat shields matches the pipes so they don’t take away the look. 

4.What does my order include? 

-With your exhaust system you will be receiving a flange kit, gaskets and retaining springs. Our exhaust systems were designed to not need extra mounting hardware allowing for an easier installation. They bolt on right to the engine (custom brackets can be fabricated under request).

5.How can I be sure the system will fit on my motorcycle? 

-Our pipes are made to order, we do a mock up on an actual motorcycle when building the system and after welding them we do a fitment tests to ensure they have no clearance issues. All exhaust systems are tested on a motorcycle similar to yours prior to shipping to prevent any fitment problems.